FAQ

How long does order processing take?
Orders are usually processed within 1–2 business days after payment confirmation. Orders placed during weekends or public holidays will be processed on the next available business day.

How will I know when my order has shipped?
Once your order has been shipped, you will receive a confirmation email containing shipping information and tracking details when available.

Can I change or cancel my order?
If you need to modify or cancel your order, please contact our support team as soon as possible. Changes may only be possible before the order has been prepared for shipment.

What payment methods do you accept?
Our store accepts major credit cards and other secure payment methods supported through Shopify’s payment system.

What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery and include photos of the item and packaging so we can review the issue.